The Kitsoft team, in cooperation with the Ministry of Veterans Affairs and the Ministry of Digital Transformation of Ukraine, has updated the e-Veteran ID in the Diia app. From now on, the document appears automatically once a veteran’s status is confirmed in the Unified State Register of War Veterans (USRWV), even if a paper ID has not yet been issued.

Previously, users could receive an e-Veteran ID only after obtaining a physical document. As a result, some veterans with confirmed status, including combat participants and people with war-related disabilities, were unable to access veteran digital services in Diia.

With the new update, the electronic ID is generated directly from the data stored in the USRWV. This gives veterans faster and easier access to state services and benefits.

Services currently available through the e-Veteran ID include:

• compensation for motor insurance;
• reimbursement for sports activities;
• other digital veteran services available in Diia.

How to add the document in Diia

• Open the Diia app
• Go to Documents → Add document → select Veteran ID
• The e-Veteran ID will appear automatically in the Documents section

The photo for the digital ID is taken from the user’s ID card or international passport.

Information from the USRWV is now also available in the Veteran PRO section in Diia. Users can check their status and basic personal information directly in the app without visiting Administrative Service Centers or other government institutions.

As part of the project, Kitsoft also introduced electronic ID number generation for all categories in the register.

“The e-Veteran ID update is another important step toward making public services more accessible for veterans. It not only improves convenience, but also helps prevent issues related to lost or damaged paper documents,” says Viktoriia Doroshenko, Business Analyst of the project.

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This article was prepared by Kitsoft, a member of the GovTech Alliance of Ukraine. The content is the sole responsibility of the author and does not necessarily reflect the views of GTA UA or other Alliance members.