On 17 September, CDTO Campus hosted the practical meeting “Documentation for GovTech Projects: Challenges and Solutions”, focused on unifying approaches to documentation during the development, modernisation, and maintenance of public-sector digital products.

The event was organised by the GovTech Alliance of Ukraine, CDTO Campus, and SE Diia, with the support of the European Union under the DT4UA project implemented by eGA (e-Governance Academy). The discussion brought together representatives of the public sector, GovTech companies, donor organisations, and implementing partners.

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From Regulatory Requirements to Practical GovTech Implementation

Documentation is an integral part of implementing public-sector IT projects. In practice, however, teams often face varying documentation requirements, different interpretations of regulatory provisions, and different approaches among public-sector customers and developers. This creates an additional burden for teams and can affect the pace of digital project implementation.

During the meeting, participants reviewed the latest amendments to Cabinet of Ministers Resolution No. 205 and their practical application. Vadym Konoval, Director of the Directorate for Cybersecurity and Cloud Services at the Ministry of Digital Transformation of Ukraine, presented the latest changes to the regulatory framework.

The practical perspective of the GovTech business community was presented by Yuliia Kotliarova, Head of Technical Documentation at Kitsoft, a GTA UA member company. She shared insights into the journey of a GovTech product from a regulatory act to a functioning digital solution, as well as the practical challenges development teams face when preparing documentation. She also shared valuable experience of how the company optimises team workflows by standardising its approach to documentation and using AI agents.

Denys Maiboroda, Director of SE Diia, emphasised that unifying approaches and standardising documentation for public-sector IT projects remain an important area of work for the enterprise. SE Diia plans to continue the work of the relevant working groups, update their composition, and work together with partners on practical issues and proposals for changes to the regulatory framework. The resulting proposals will be brought forward for further discussion with the leadership of the Ministry of Digital Transformation.

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Practical GovTech Business Expertise for Common Rules

A separate part of the meeting was dedicated to gathering input from the GovTech community. Participants discussed practical challenges arising during the preparation, approval, handover, and acceptance of documents required under Resolution No. 205.

“For GovTech companies, it is important that the requirements for documenting public-sector IT projects are clear, unambiguous, and consistently applied in practice. Teams that work every day on developing and implementing digital solutions for the government have extensive practical experience and see exactly where challenges arise. GTA UA’s role is to consolidate this expertise and bring it into a systematic dialogue with the government. We continue to work on standardising technical and legal documentation through the working groups of the Digital Competence Centre and invite interested stakeholders to contribute to this work,” said Kateryna Stavniichuk, CEO of GTA UA.

Ruslana Korenchuk, CEO of CDTO Campus and Diia.Education, and Manager of Joint Projects of the East Europe Foundation and the Ministry of Digital Transformation of Ukraine, also emphasised the importance of moving from discussing challenges to developing practical solutions:

“When we talk about the development of GovTech, it is important to work not only on digital products themselves, but also on the environment in which these products are created. Clear and standardised documentation rules make processes more predictable for both government teams and businesses. This is why meetings like this should move beyond discussing challenges towards developing concrete solutions together.”

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Next Step: Work within the Digital Competence Centre

The discussions held during the meeting will provide a basis for further work on standardising technical and legal documentation. This work is expected to continue through two working groups of the Digital Competence Centre at SE Diia.

“To accelerate the implementation of GovTech projects, we need common rules that are clear to everyone involved. This is why the Digital Competence Centre was created — to bring government, businesses, civil society, donors, and implementing partners together around the same table. We have already seen the effectiveness of this approach while working on Resolution No. 205, when we were able to bring different stakeholders together and jointly develop solutions. We are now planning to establish working groups within the Centre to address the organisation of technical documentation accompanying software development and implementation. Our goal is to develop common approaches that simplify work on public-sector digital projects and help move more quickly from an idea to a working solution,” said Andrii Piskun, Senior Expert at eGA.

Following the main programme, participants continued exchanging experience during the networking session and discussed practical cases of implementing digital projects in the public sector.

For GTA UA, this work is part of a systematic dialogue between GovTech businesses and the government aimed at creating clearer and more predictable conditions for implementing public-sector digital projects. In 2025, GTA UA contributed to the work on Cabinet of Ministers Resolution No. 205 by consolidating the practical experience of GovTech companies and providing proposals for the regulatory framework governing the lifecycle of public-sector IT products.

The next step is to develop practical tools for applying these rules. The expertise contributed by companies during the meeting and through the subsequent work of the groups will provide a basis for developing standardised approaches to documentation for GovTech projects.

The work will be coordinated through the working groups of the Digital Competence Centre at SE Diia, with the support of the European Union under the DT4UA project implemented by eGA.

Requests to join the working groups and any additional questions should be submitted by 30 September 2026 inclusive via the registration form at the following link: https://forms.gle/H8hufJErhx7nufou5.