The results of the 2025 monitoring of government online resources, conducted by the Ministry of Digital Transformation of Ukraine and UNDP, demonstrate significant progress in implementing accessibility standards.

According to the report, 52% of the analysed websites reached a sufficient or high level of basic accessibility, while the number of top-performing resources increased more than fourfold compared to the previous year. These results reflect not only the advancement of individual digital products but also serve as an indicator of the growing maturity of the Ukrainian GovTech ecosystem.

Leaders in basic accessibility

Seven out of 16 websites that received the highest score for basic accessibility were developed with the involvement of GTA UA member companies.

The report highlights digital platforms developed by Kitsoft:

• Barrier-free Diia website;
• the website of the Ministry for Development of Communities and Territories of Ukraine;
• the website of the Ministry of Youth and Sports of Ukraine;
• the website of the Ministry of Education and Science of Ukraine;
• the multisite of the National Police of Ukraine;
• the Unified State Web Portal of Electronic Services “Diia”.

The Diia.City website, developed by AMEDIA, was also highlighted.

Building inclusive digital services

When developing digital solutions for the public sector, companies integrate accessibility principles by adhering to modern international standards, including WCAG 2.1 and National Standard of Ukraine EN 301 549:2022, while systematically advancing the human-centred design of public sector information systems.

Accessibility is embedded across all stages of development — from interface design to functionality and content creation. Close collaboration with the beneficiary institution is essential: while GovTech companies are responsible for the technical implementation, the respective ministry or public authority ensures accessible content, including image descriptions, logical text structure, and compliant documents.

The results of the in-depth assessment confirm that even platforms with high baseline scores require ongoing support for content accessibility and improvement.

This reinforces a key principle shared within GTA UA: digital accessibility is a continuous process that must be institutionalised through policies, standards, and development practices. Such an approach ensures scalability, sustainability of results, and strengthens both user experience and trust in public digital services.

‍“For us, digital accessibility is a reflection of respect for every citizen. In times of war, the need for inclusive solutions becomes even more critical. Accessibility of public services must not be an exception but the norm — and a foundation upon which a modern digital state is built,” the Kitsoft team notes.

Knowledge sharing within the community and the development of unified approaches to building digital products — including accessibility requirements — are essential for delivering high-quality public services and strengthening the GovTech ecosystem as a whole.

As part of the working groups of the Digital Competence Centre of the Ministry of Digital Transformation of Ukraine, GTA UA continues to contribute practical expertise and supports the systematisation of knowledge to advance harmonised standards in public sector digital projects.

The monitoring study was carried out at the end of 2025 by UNDP in Ukraine together with the Digital Accessibility Competence Centre as part of the DIA Support project, implemented with financial support from Sweden.